Subject: Fwd: Daily performance summary for LiveSalesman team for Jul 26th, 2021
From: Ashish Dabral <[email-masked]>
To: Alan Ninan <[email-masked]>
Date: Wed, 28 Jul 2021 01:19:04 -0700 (MST)

Regards, 
Ashish Dabral 

From: "HB report" <[email-masked]> 
To: "sahil" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Niren Dsouza" <[email-masked]>, "Yahia Taha" <[email-masked]>, "faizal maradeya" <[email-masked]>, "Deeksha" <[email-masked]>, "Deepak Devasia" <[email-masked]>, "saurabh" <[email-masked]>, "Hasan Razakhan" <[email-masked]> 
Sent: Tuesday, July 27, 2021 9:05:07 AM 
Subject: Daily performance summary for LiveSalesman team for Jul 26th, 2021 

Please find listed below the performance data for the LiveSalesman team for Jul 26th, 2021. 

    * Total tickets created : 

	Total tickets created 	Groups 				
	Agent Name 	Facebook KSA HB 	HomeBox KSA 	Whatsapp resolved 	Whatsapp open 	Grand Total 
	Malek Hosan 	0 	0 	41 	13 	54 
	Mosab Mohammed Abdalla Nasreldin 	0 	0 	0 	0 	0 
	Waseem Ahemad . Khan 	0 	0 	0 	0 	0 
	Mohd Iqbal 	0 	0 	30 	4 	34 
	Ankit Kumar 	0 	0 	0 	0 	0 
	Javed Aslam 	0 	12 	6 	2 	20 
	Abu Sufian 	0 	0 	0 	0 	0 
	Jok Kuol 	0 	0 	0 	0 	0 
	Mohammad Faizan 	0 	0 	0 	0 	0 
	Sreelal.t CT 	0 	0 	0 	0 	0 
	Ibrahem Mahmoud 	0 	0 	0 	11 	11 
	Mohammed Ali 	0 	0 	0 	0 	0 
	Amir Aziz 	0 	0 	0 	0 	0 
	Hasan Nour 	0 	0 	20 	0 	20 
	RAMI KASSAM 	0 	0 	53 	5 	58 
	Saleh Ahmed 	0 	0 	25 	3 	28 
	Grand Total 	0 	12 	175 	38 	225 

    * Whatsapp chat type: 

	HB Chat Type 	Reason Category 	Sub Reason 	Count of HB Chat Type 
	Customer Services 	Delivery Related 	Day of Delivery - Status 	1 
			Delayed Delivery (Furniture) 	1 
			Delayed Delivery (HH) 	1 
			Delivery Status 	122 
			Reschedule Delivery 	4 
		Product Complaint 	Complaint within Warranty 	12 
		Refunds and Cancelations 	Cancelation 	7 
			Delay collection 	1 
			Refund for Other reason 	1 
			Refunds after Return 	4 
			Return Request Initiation 	9 
	Customer Services Total 			163 
	Live Sales 	Pre-Sale 	Live assist 	7 
	Live Sales Total 			7 
	PreSales 	Other Enquiry 	Payment Methods 	1 
			Store Availability 	2 
			Store Location 	2 
			Using Shukran Points 	2 
			Website/App Issues 	4 
		Policy Related 	Delivery Cost 	1 
			Return Policy 	1 
		Product Related 	Pricing 	1 
			Product Specification 	31 
	PreSales Total 			45 
	Grand Total 			215 

    * Total count of ageing for Facebook KSA HB: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Ankit Kumar 	1 	1 	2 	0 	0 	2 	6 
	Amir Aziz 	0 	1 	0 	0 	1 	0 	2 
	Hasan Nour 	0 	0 	0 	0 	1 	0 	1 
	Grand Total 	1 	2 	2 	0 	2 	2 	9 

    * Total count of ageing for Whatsapp open: 

	Facebook 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Javed Aslam 	5 	2 	0 	2 	2 	2 	13 
	Saleh Ahmed 	5 	5 	0 	2 	1 	6 	19 
	RAMI KASSAM 	11 	0 	2 	7 	1 	1 	22 
	Yahkoob Erachat 	4 	2 	0 	2 	7 	5 	20 
	Amr Khalil 	0 	0 	0 	0 	0 	1 	1 
	Hasan Nour 	0 	0 	1 	0 	4 	5 	10 
	Mohd Iqbal 	9 	4 	2 	4 	8 	2 	29 
	Malek Hosan 	17 	2 	1 	2 	3 	2 	27 
	Ibrahem Mahmoud 	11 	1 	0 	0 	0 	0 	12 
	Grand Total 	62 	16 	6 	19 	26 	24 	153 

    * Total count of ageing for Emails: 

	Whatsapp 	Ageing 						
	Agent Name 	0-2 Days 	3-4 Days 	5-6 Days 	7-10 Days 	11-15 Days 	15+ Days 	Grand Total 
	Javed Aslam 	9 	5 	1 	8 	6 	32 	61 
	Yahkoob Erachat 	1 	0 	1 	0 	0 	3 	5 
	RAMI KASSAM 	0 	0 	0 	0 	0 	1 	1 
	Malek Hosan 	0 	0 	0 	0 	0 	1 	1 
	Mohd Iqbal 	0 	0 	1 	0 	2 	0 	3 
	Hasan Nour 	5 	0 	0 	0 	0 	0 	5 
	Grand Total 	15 	5 	3 	8 	8 	37 	76 

Please feel free to reach out for any further clarifications.