Subject: New Reply Received - URGENT: Account disabled Fitness Factory Laren
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 07:14:21 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  URGENT: Account disabled Fitness Factory Laren  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Pritisch,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for the follow up.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Unfortunately haven’t received a screen shot from our customer.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Could you please leave the ticket open for a while?</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks in advance.</span></div>
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<span style="color:black">Met vriendelijke groet,<br>
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<b>Kirsten Vesters</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Club Performance Manager<br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span><span style="font-size:10.0pt"></span>
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<div>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> dinsdag 27 juli 2021 08:11<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: URGENT: Account disabled Fitness Factory Laren</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Kirsten,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Do you have any updates on this?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​We will leave this ticket open for another 48 hours if you need assistance with anything else. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Customer Services </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 20 Jul at 6:11 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Kirsten,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We really need a screenshot of the error message. Please kindly ask the client to share the screenshot.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 20 Jul at 3:30 AM
<span class="separator">, Kirsten Vesters &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Hi Olesia,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>It’s not a new customer.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Unfortunately I haven’t got a screenshot.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";mso-fareast-language:EN-US'>Is that a problem?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="color:black">Best Regards,<br>
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<b>Kirsten Vesters</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Club Performance Manager<br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Van: Les Mills International &lt;[email-masked]&gt;
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<b>Verzonden:</b> vrijdag 16 juli 2021 22:01<br>
<b>Aan:</b> Kirsten Vesters &lt;[email-masked]&gt;<br>
<b>Onderwerp:</b> Re: URGENT: Account disabled Fitness Factory Laren</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kirsten,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to support.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please let me know is it a new customer? Also kindly share the screenshot of the error message. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 17 Jul at 1:10 AM
<span class="separator">, Kirsten Vesters &lt;[email-masked]&gt; wrote: </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Dear LM Virtual support desk,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>One of our LM virtual customers, Fitness Factory Laren, can’t login into the scheduler.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>When they try to login they get the message ‘this account is disabled’.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>The account details are:</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Username: [email-masked]</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Emailaddress:  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Hopefully you can help me out asap.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thanks in advance!</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style="color:black">Best Regards,<br>
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<b>Kirsten Vesters</b></span><span style="font-size:10.0pt;color:black"><br>
</span><span style="color:black">Club Performance Manager<br>
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<span style="border:solid windowtext 1.0pt;padding:0cm"><img width="158" height="21" style="width:1.6458in;height:.2187in" id="Afbeelding_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTg3ODQ4NTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HD95uLC8-j_GtRJCogexMZ339BUul9F-aeraK11db9M" alt="Afbeelding verwijderd door afzender. Afbeelding verwijderd door afzender."></span><br>
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</span><span style="color:black">Elzenweg 37<br>
5144 MB Waalwijk<br>
T: +31 (0)416 34 97 25  <br>
</span><span style="font-size:10.0pt;color:#0069B4"><a href="http://www.lesmills.nl" rel="noreferrer"><span style="font-size:11.0pt;color:black">www.lesmills.nl</span></a></span><span style="color:black"> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714