Subject: Ticket re-opened - [#4714] URGENT: Account disabled Fitness Factory Laren
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 28 Jul 2021 07:14:22 +0000

Hi Pritish Nandi,  Ticket “#4714 – URGENT: Account disabled Fitness Factory Laren” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714 to view the ticket.  Ticket comment   
 Hi Pritisch, 

  
 &nbsp; 
 
 Thank you for the follow up. 

  
 &nbsp; 
 
 Unfortunately haven’t received a screen shot from our customer. 

 Could you please leave the ticket open for a while? 

  
 &nbsp; 
 
 Thanks in advance. 

  
 &nbsp; 

 &nbsp; 

 
 
Met vriendelijke groet, 
 
Kirsten Vesters 
Club Performance Manager 

 
Elzenweg 37 
5144 MB Waalwijk 
T: +31 (0)416 34 97 25&nbsp;  
www.lesmills.nl&nbsp;

 

 
&nbsp;&nbsp;

 

 

 

 

 

 

 

 
 &nbsp; 
  
 &nbsp; 

 &nbsp; 

  

  
 Van: Les Mills International <[email-masked]>
 
Verzonden: dinsdag 27 juli 2021 08:11 
Aan: Kirsten Vesters <[email-masked]> 
Onderwerp: Re: URGENT: Account disabled Fitness Factory Laren 

 
 &nbsp; 

 
 Hi Kirsten, 

 
 
 ​ 

 
 
 Do you have any updates on this? 

 
 
 ​ 

 
 
 ​We will leave this ticket open for another 48 hours if you need assistance with anything else.&nbsp; 

 
 
 ​ 

 
 
 Best Regards, 

 
 
 Pritish 

 
 
 Customer Services&nbsp; 

 
 
 Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714 

 

  
 &nbsp; 

 

 
On Tue, 20 Jul at 6:11 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Kirsten, 

 
 ​ 

 
 
 Thank you for your reply. 

 

 &nbsp; 

 
 We really need a screenshot of the error message. Please kindly ask the client to share the screenshot. 

 

 &nbsp; 

 
 Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714  

 

 
On Tue, 20 Jul at 3:30 AM
, Kirsten Vesters <[email-masked]> wrote: 

 

 Hi Olesia, 

 
 &nbsp; 

 

It’s not a new customer.

 

 &nbsp; 

 

Unfortunately I haven’t got a screenshot.

 

 
Is that a problem?

 

 &nbsp; 

 
 
 &nbsp; 

 

 

Best Regards, 
 
Kirsten Vesters 
Club Performance Manager 

 
Elzenweg 37 
5144 MB Waalwijk 
T: +31 (0)416 34 97 25&nbsp;  
www.lesmills.nl&nbsp;

 

 
&nbsp;&nbsp;

 

 

 

 

 

 
 &nbsp; 

 
 
 &nbsp; 

 
 
 &nbsp; 

 
 
 &nbsp; 

 

 
 
 Van: Les Mills International <[email-masked]>
 
Verzonden: vrijdag 16 juli 2021 22:01 
Aan: Kirsten Vesters <[email-masked]> 
Onderwerp: Re: URGENT: Account disabled Fitness Factory Laren 

 
 
 &nbsp; 

 

 

Hi Kirsten,

 

 

​

 

 

Thank you for reaching out to support.

 

 
 
 &nbsp; 

 

 
 
Could you please let me know is it a new customer? Also kindly share the screenshot of the error message.&nbsp;

 

 
 
 &nbsp; 

 

 
 
Kind regards, 
Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4714

 

 

 
On Sat, 17 Jul at 1:10 AM
, Kirsten Vesters <[email-masked]> wrote: 

 

 

Dear LM Virtual support desk,

 

 

&nbsp;

 

 

One of our LM virtual customers, Fitness Factory Laren, can’t login into the scheduler.

 

 

 
When they try to login they get the message ‘this account is disabled’.

 

 

 
&nbsp;

 

 

The account details are:

 

 

 
Username: [email-masked]

 

 

 
Emailaddress: &nbsp;[email-masked]

 

 

 
&nbsp;

 

 

Hopefully you can help me out asap.

 

 

 
Thanks in advance!

 

 

 
&nbsp;

 

 

&nbsp;

 

 

 
Best Regards, 
 
Kirsten Vesters 
Club Performance Manager 

 
Elzenweg 37 
5144 MB Waalwijk 
T: +31 (0)416 34 97 25&nbsp;  
www.lesmills.nl&nbsp;

 

 
 
&nbsp;&nbsp;

 

 

  

 

 

  

 

 

&nbsp;

 

 

&nbsp;

 

 

 

4714:859387