Subject: Daily performance summary for LiveSalesman team for Jul 27th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 28 Jul 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Malek Hosan | 0 | 0 | 49 | 5 | 54
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Hasan Nour | 1 | 0 | 0 | 0 | 1
Javed Aslam | 0 | 24 | 11 | 1 | 36
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 3 | 17 | 4 | 24
Syed Ataullah | 0 | 1 | 0 | 0 | 1
Yahkoob Erachat | 0 | 1 | 7 | 2 | 10
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 24 | 0 | 24
Mohd Iqbal | 0 | 0 | 30 | 3 | 33
RAMI KASSAM | 0 | 0 | 38 | 6 | 44
Grand Total | 1 | 29 | 176 | 21 | 227

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 1
| Delivery Related | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 4
| | Delivery Status | 64
| | Missing items\parts | 1
| Product Complaint | Complaint outside Warranty | 1
| | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 9
| | Refund for Other reason | 3
| | Refunds after Return | 5
| | Return item not received | 5
| | Return Request Initiation | 18
Customer Services Total | | | 126
No Answer | No Answer | No Answer | 3
No Answer Total | | | 3
PreSales | Other Enquiry | Offers | 5
| | Payment Methods | 1
| | Promo Code | 2
| | Store Availability | 2
| | Store Location | 4
| | Using Shukran Points | 3
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| Product Related | Product Specification | 46
PreSales Total | | | 73
Grand Total | | | 202

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 0 | 2 | 2 | 0 | 0 | 2 | 6
Amir Aziz | 0 | 1 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 1 | 0 | 0 | 0 | 1 | 0 | 2
Grand Total | 1 | 3 | 2 | 0 | 2 | 2 | 10

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 5 | 0 | 1 | 1 | 1 | 2 | 10
Saleh Ahmed | 7 | 3 | 4 | 2 | 1 | 4 | 21
RAMI KASSAM | 12 | 3 | 2 | 6 | 1 | 1 | 25
Yahkoob Erachat | 3 | 4 | 0 | 2 | 7 | 4 | 20
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 0 | 1 | 4 | 5 | 10
Mohd Iqbal | 4 | 7 | 4 | 1 | 11 | 2 | 29
Malek Hosan | 15 | 1 | 0 | 1 | 0 | 1 | 18
Ibrahem Mahmoud | 1 | 0 | 1 | 0 | 0 | 1 | 3
Grand Total | 47 | 18 | 12 | 14 | 25 | 21 | 137

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 9 | 7 | 3 | 7 | 10 | 32 | 68
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 0 | 1 | 1 | 0 | 0 | 0 | 2
Hasan Nour | 4 | 0 | 0 | 0 | 0 | 0 | 4
Saleh Ahmed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 8 | 4 | 7 | 10 | 33 | 76

Please feel free to reach out for any further clarifications.