Subject: RE: Daily performance summary for LiveSalesman team for Jul 26th, 2021
From: Hasan Razakhan <[email-masked]>
To: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Yahia Taha <[email-masked]>, Faizal Maradeya <[email-masked]>, "[email-masked]" <[email-masked]>, Deepak Devasia <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 27 Jul 2021 12:14:27 +0000

Dear Yahia/ Shakeeb/ Alan,

What is the status of aging tickets?
What is causing delay in resolving this?

- 52 email cases open greater than 7 days.
- 4 ticket above 7 days for Facebook
- 69 tickets above 7 days for WhatsApp.

  *   Total count of ageing for Facebook KSA HB:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ankit Kumar
1
1
2
0
0
2
6
Amir Aziz
0
1
0
0
1
0
2
Hasan Nour
0
0
0
0
1
0
1
Grand Total
1
2
2
0
2
2
9

  *   Total count of ageing for Whatsapp open:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
5
2
0
2
2
2
13
Saleh Ahmed
5
5
0
2
1
6
19
RAMI KASSAM
11
0
2
7
1
1
22
Yahkoob Erachat
4
2
0
2
7
5
20
Amr Khalil
0
0
0
0
0
1
1
Hasan Nour
0
0
1
0
4
5
10
Mohd Iqbal
9
4
2
4
8
2
29
Malek Hosan
17
2
1
2
3
2
27
Ibrahem Mahmoud
11
1
0
0
0
0
12
Grand Total
62
16
6
19
26
24
153

  *   Total count of ageing for Emails:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
9
5
1
8
6
32
61
Yahkoob Erachat
1
0
1
0
0
3
5
RAMI KASSAM
0
0
0
0
0
1
1
Malek Hosan
0
0
0
0
0
1
1
Mohd Iqbal
0
0
1
0
2
0
3
Hasan Nour
5
0
0
0
0
0
5
Grand Total
15
5
3
8
8
37
76

Thanks & Regards

Hasan Raza Khan
Inventory Controller
Home Box - KSA
Phone: +966 58 1269295  Tel: +96611 2794615 Ext: 4615 | Fax:+96611 2078386
Landmark Arabia | PO Box 91861 | Riyadh 11643 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: HB report <[email-masked]>
Sent: Tuesday, July 27, 2021 6:35 AM
To: [email-masked]; [email-masked]; [email-masked]; Yahia Taha <[email-masked]>; Faizal Maradeya <[email-masked]>; [email-masked]; Deepak Devasia <[email-masked]>; [email-masked]; Hasan Razakhan <[email-masked]>
Subject: Daily performance summary for LiveSalesman team for Jul 26th, 2021

External email sender, please take precaution.
[https://www.avmechat.in/epos/assets/images/logo.jpg]
Please find listed below the performance data for the LiveSalesman team for Jul 26th, 2021.

  *   Total tickets created :
Total tickets created
Groups
Agent Name
Facebook KSA HB
HomeBox KSA
Whatsapp resolved
Whatsapp open
Grand Total
Malek Hosan
0
0
41
13
54
Mosab Mohammed Abdalla Nasreldin
0
0
0
0
0
Waseem Ahemad . Khan
0
0
0
0
0
Mohd Iqbal
0
0
30
4
34
Ankit Kumar
0
0
0
0
0
Javed Aslam
0
12
6
2
20
Abu Sufian
0
0
0
0
0
Jok Kuol
0
0
0
0
0
Mohammad Faizan
0
0
0
0
0
Sreelal.t CT
0
0
0
0
0
Ibrahem Mahmoud
0
0
0
11
11
Mohammed Ali
0
0
0
0
0
Amir Aziz
0
0
0
0
0
Hasan Nour
0
0
20
0
20
RAMI KASSAM
0
0
53
5
58
Saleh Ahmed
0
0
25
3
28
Grand Total
0
12
175
38
225

  *   Whatsapp chat type:
HB Chat Type
Reason Category
Sub Reason
Count of HB Chat Type
Customer Services
Delivery Related
Day of Delivery - Status
1
Delayed Delivery (Furniture)
1
Delayed Delivery (HH)
1
Delivery Status
122
Reschedule Delivery
4
Product Complaint
Complaint within Warranty
12
Refunds and Cancelations
Cancelation
7
Delay collection
1
Refund for Other reason
1
Refunds after Return
4
Return Request Initiation
9
Customer Services Total
163
Live Sales
Pre-Sale
Live assist
7
Live Sales Total
7
PreSales
Other Enquiry
Payment Methods
1
Store Availability
2
Store Location
2
Using Shukran Points
2
Website/App Issues
4
Policy Related
Delivery Cost
1
Return Policy
1
Product Related
Pricing
1
Product Specification
31
PreSales Total
45
Grand Total
215

  *   Total count of ageing for Facebook KSA HB:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Ankit Kumar
1
1
2
0
0
2
6
Amir Aziz
0
1
0
0
1
0
2
Hasan Nour
0
0
0
0
1
0
1
Grand Total
1
2
2
0
2
2
9

  *   Total count of ageing for Whatsapp open:

Facebook
Ageing
Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
5
2
0
2
2
2
13
Saleh Ahmed
5
5
0
2
1
6
19
RAMI KASSAM
11
0
2
7
1
1
22
Yahkoob Erachat
4
2
0
2
7
5
20
Amr Khalil
0
0
0
0
0
1
1
Hasan Nour
0
0
1
0
4
5
10
Mohd Iqbal
9
4
2
4
8
2
29
Malek Hosan
17
2
1
2
3
2
27
Ibrahem Mahmoud
11
1
0
0
0
0
12
Grand Total
62
16
6
19
26
24
153

  *   Total count of ageing for Emails:
Whatsapp
Ageing

Agent Name
0-2 Days
3-4 Days
5-6 Days
7-10 Days
11-15 Days
15+ Days
Grand Total
Javed Aslam
9
5
1
8
6
32
61
Yahkoob Erachat
1
0
1
0
0
3
5
RAMI KASSAM
0
0
0
0
0
1
1
Malek Hosan
0
0
0
0
0
1
1
Mohd Iqbal
0
0
1
0
2
0
3
Hasan Nour
5
0
0
0
0
0
5
Grand Total
15
5
3
8
8
37
76

Please feel free to reach out for any further clarifications.
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