Subject: Tech Support Candidate - Kumar Raj
From: Kumar Raj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Jul 2021 03:07:24 -0400

| | Tech Support Test

Name | Kumar Raj
E-mail | [email-masked]
Phone Number | (+91) 8340442907
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 119, Noida. Gautam budh nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Advanced routers, extenders, apps,websites, remotes and cable boxes.

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Tech support | 12/09/2021 | 26000
Previous Employer 1 | Concentrix | Tech support | 01/04/2021 | 14000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Troubleshooting basically depends on the type of error we are getting. If the website is not opening I will follow these steps.
1. I will check whether I have internet connection or not.
2. If I have internet connetion then I will refresh the page.
3. Clearing the cache and cookies of the browser
also helps.
4. Reset the browser.
5. I will try a different browser.
6. I will restrat my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These are the steps to connect the Bluetooth speaker to our mobile phones.

1. Turn on the speaker.

2. Turn on the bluetooth of the phone by going to
settings and tapping on the bluetooth icon.
Then turn it onn.

3. If you see the speaker's name on the
list  then it is good otherwise click on scan to
get the list of the all available nearby devices.

4. Tap on the name of the speaker from the list to
pair it with your device.

5. Once the device is paired it will be
connected.

What according to you makes you a good candidate for customer service or technical support job? | I have been working for international clients from last 2.7 years. I have good probing and troubleshooting skills. I have worked as both customer support and technical support. I am an active listner which helps me to handle issue accordingly. I believe in top notch service and follow the troubleshoot in such a way that it would be easy for a non tech savy person as well. I believe in keeping things short and simple with a human connect which helps me to drive my call. Being a tech support I always try to deliver the service I expect as a user. Apart from that I have worked as a team support as well and during this time I have developed my leadership skills. These qualities really makes me a more suitable candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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