Subject: Daily performance summary for LiveSalesman team for Jul 26th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 27 Jul 2021 09:05:07 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 26th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Malek Hosan | 0 | 0 | 41 | 13 | 54
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 30 | 4 | 34
Ankit Kumar | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 12 | 6 | 2 | 20
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 0 | 0 | 11 | 11
Mohammed Ali | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 20 | 0 | 20
RAMI KASSAM | 0 | 0 | 53 | 5 | 58
Saleh Ahmed | 0 | 0 | 25 | 3 | 28
Grand Total | 0 | 12 | 175 | 38 | 225

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 122
| | Reschedule Delivery | 4
| Product Complaint | Complaint within Warranty | 12
| Refunds and Cancelations | Cancelation | 7
| | Delay collection | 1
| | Refund for Other reason | 1
| | Refunds after Return | 4
| | Return Request Initiation | 9
Customer Services Total | | | 163
Live Sales | Pre-Sale | Live assist | 7
Live Sales Total | | | 7
PreSales | Other Enquiry | Payment Methods | 1
| | Store Availability | 2
| | Store Location | 2
| | Using Shukran Points | 2
| | Website/App Issues | 4
| Policy Related | Delivery Cost | 1
| | Return Policy | 1
| Product Related | Pricing | 1
| | Product Specification | 31
PreSales Total | | | 45
Grand Total | | | 215

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 1 | 2 | 0 | 0 | 2 | 6
Amir Aziz | 0 | 1 | 0 | 0 | 1 | 0 | 2
Hasan Nour | 0 | 0 | 0 | 0 | 1 | 0 | 1
Grand Total | 1 | 2 | 2 | 0 | 2 | 2 | 9

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 5 | 2 | 0 | 2 | 2 | 2 | 13
Saleh Ahmed | 5 | 5 | 0 | 2 | 1 | 6 | 19
RAMI KASSAM | 11 | 0 | 2 | 7 | 1 | 1 | 22
Yahkoob Erachat | 4 | 2 | 0 | 2 | 7 | 5 | 20
Amr Khalil | 0 | 0 | 0 | 0 | 0 | 1 | 1
Hasan Nour | 0 | 0 | 1 | 0 | 4 | 5 | 10
Mohd Iqbal | 9 | 4 | 2 | 4 | 8 | 2 | 29
Malek Hosan | 17 | 2 | 1 | 2 | 3 | 2 | 27
Ibrahem Mahmoud | 11 | 1 | 0 | 0 | 0 | 0 | 12
Grand Total | 62 | 16 | 6 | 19 | 26 | 24 | 153

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Javed Aslam | 9 | 5 | 1 | 8 | 6 | 32 | 61
Yahkoob Erachat | 1 | 0 | 1 | 0 | 0 | 3 | 5
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 0 | 0 | 1 | 0 | 2 | 0 | 3
Hasan Nour | 5 | 0 | 0 | 0 | 0 | 0 | 5
Grand Total | 15 | 5 | 3 | 8 | 8 | 37 | 76

Please feel free to reach out for any further clarifications.