Subject: Trainer Candidate - Shama Parveen
From: Shama Parveen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Jul 2021 05:54:44 -0400

| | Tech Support Test

Name | Shama Parveen
E-mail | [email-masked]
Phone Number | (+91) 8887879574
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | sector 27 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CREATIVE LIPI WEBTECH | Project Delivery Executive | March 2021 | 25000
Previous Employer 1 | BUZZOTEL Services | Operations Assoiciate | Dec 2019 | 21000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Responsible for making calls to new & existing clients.
Responsible for making calls to the new clients for the onboarding process.
Handle client complaint and queries & identify customer needs with quick response time.
Co-Ordination with Client over Phone regarding catalog development and approval.
Self-motivated & quick learner and able to apply analytical skills.
Fulfilment of Catalog as per Client Demand and Organization SOP.
Managing Content of Client Catalog.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Working on a particular project can be a challenging task for a new employee, if organizations didn't provided the enough trainings, analyzing and grasping the particular points related to product and services, either i didn't faced anymore difficulties

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

1- Believe the features of product
2- Loyalty
3- Satisfied with services
4 - real feedback

What according to you makes you a good candidate for this position? | My quick learning skills and innovative mind makes me suitable for this positions
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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