Subject: Daily performance summary for LiveSalesman team for Jul 25th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 26 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 25th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 16 | 0 | 7 | 24
Malek Hosan | 0 | 0 | 1 | 0 | 0 | 1
Waseem Ahemad . Khan | 0 | 1 | 25 | 0 | 0 | 26
Ankit Kumar | 7 | 2 | 15 | 0 | 0 | 24
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ibrahem Mahmoud | 0 | 1 | 11 | 0 | 0 | 12
Jok Kuol | 0 | 4 | 24 | 0 | 0 | 28
Mohammad Faizan | 0 | 3 | 16 | 0 | 0 | 19
Sreelal.t CT | 0 | 6 | 14 | 0 | 0 | 20
Abu Sufian | 0 | 0 | 30 | 0 | 0 | 30
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 2 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 18 | 18
Radhika Jawle | 0 | 0 | 0 | 0 | 2 | 2
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 7 | 18 | 152 | 0 | 29 | 206

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 5
| Delivery Related | (blank) | 1
| | Day of Delivery - Status | 6
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 2
| | Delivery Status | 44
| | Reschedule Delivery | 1
| Product Complaint | (blank) | 1
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 5
| | Refund for Other reason | 1
| | Return item not received | 1
| | Return Request Initiation | 5
Customer Services Total | | | 85
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 6
No Answer | No Answer | No Answer | 6
PreSales | (blank) | (blank) | 6
| Other Enquiry | Offers | 1
| | Payment Methods | 1
| | Promo Code | 1
| | Store Availability | 19
| | Using Shukran Points | 1
| Policy Related | Delivery Cost | 2
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 1
| | Product Specification | 37
PreSales Total | | | 72
Grand Total | | | 164

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 26 | 22 | 2 | 1 | 1 | 1 | 53
Amir Aziz | 2 | 0 | 6 | 0 | 1 | 0 | 9
Grand Total | 28 | 22 | 8 | 1 | 2 | 1 | 62

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 3 | 2 | 0 | 0 | 1 | 5 | 11
Abu Sufian | 5 | 3 | 1 | 0 | 2 | 9 | 20
Mohammad Faizan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Ibrahem Mahmoud | 1 | 0 | 1 | 1 | 1 | 1 | 5
Sreelal.t CT | 4 | 0 | 0 | 1 | 1 | 1 | 7
Mohammed Ali | 0 | 0 | 0 | 0 | 1 | 0 | 1
Waseem Ahemad . Khan | 1 | 1 | 0 | 0 | 0 | 0 | 2
Jok Kuol | 4 | 1 | 0 | 0 | 0 | 0 | 5
Grand Total | 18 | 7 | 2 | 2 | 6 | 17 | 52

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 8 | 1 | 0 | 2 | 2 | 1 | 14
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Sreelal.t CT | 1 | 1 | 0 | 0 | 0 | 0 | 2
Mosab Mohammed Abdalla Nasreldin | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 14 | 3 | 0 | 2 | 2 | 1 | 22

Please feel free to reach out for any further clarifications.