Subject: Trainer Candidate - Mayank Chandwani
From: Mayank Chandwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 14:33:56 -0400

| | Tech Support Test

Name | Mayank Chandwani
E-mail | [email-masked]
Phone Number | (+91) 8461948686
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cp 360 | TL | 11 March 21 | 42,500
Previous Employer 1 | Frankfinn | TL | 04 July 20 | 30,000
Previous Employer 2 | Live solutions | TL | June 16 | 26,000

If Selected, how much time do you need to join? | 15 to 20 Days
Please briefly describe your work experience specifically in training? | i hv been part of training in my entire career, along with operations i always had keen interest in training people, coaching them or mentoring them and see change in them.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While training people its most important to stay connected and keep their interest in training,only difficult situation is that creating a bidge of involvement on a short notice, which i  usually overcome with help of bonding, i have good pr skills, i share my experiences with people, i listen to theirs and thats how create bonding and get people involved.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

good cx service is where a cx is calling and waiting patiently and expecting that some one will listen to his concern and will answer promptly.

great cx service is all about cx experience, hw good and fast he / she have been treated and get resolution or service.

What according to you makes you a good candidate for this position? | My versatile experience and people management quality, also my keen interest in training and mentoring.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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