Subject: Tech Support Candidate - Saurabh KUMAR
From: Saurabh KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 12:53:44 -0400

| | Tech Support Test

Name | Saurabh KUMAR
E-mail | [email-masked]
Phone Number | (122015) 9120495566
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progression infonet pvt ltd | Noc Engineer | 30 Days | 14000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly needs to check internet connectivity using ping and other.
Then to check firewall to turn on or off. If  on then put in off mode.
Also checking with another network like mobile, hotspot, lan etc.
If our organization using proxy server hope could be blocked by this.
And we will check website on another system if it's not opening then we got issue in website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we will turn on Bluetooth speaker,
After that we will go in setting of mobile and open Bluetooth option then will enable/on Bluetooth of mobile, after that it will automatically scan nearby Bluetooth device or gonna do manually, when mobile will gather the Bluetooth speaker name then we will click on it and pairs the device it will be connect.

What according to you makes you a good candidate for customer service or technical support job?

I can do my best what I know about my knowledge and job role and have good confidence in troubleshooting and I can work in mental level.
I did many troubleshoots with clients and also take help my level up senior's when I stuck in any situation cause any operation can not waste time.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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