Subject: Trainer Candidate - Prajakta Baur Baur
From: Prajakta Baur Baur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 24 Jul 2021 03:57:41 -0400

| | Tech Support Test

Name | Prajakta Baur Baur
E-mail | [email-masked]
Phone Number | (+91) 9769641992
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Aia life | Training Manager | - | 54,000
Previous Employer 1 | Future Generali | Training Manager | 19 June | 43000
Previous Employer 2 | ICIC Prudential | Training Manager | | 35,000

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Training employee's and partners on products ,soft skills selling skills ,JFC support,sales support
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Difficult situation is when you are training partners who are not on payroll on of company , getting them to attend training .Stake holder support is also very critical ,being aligned with sales as we are a support function is very important

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service=is a happy customer
Great customer service= Happy customer + a new customer

What according to you makes you a good candidate for this position? | My experience of sales and training , daily interaction with employee's and partners as well as customers will help to add value to this role.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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