Subject: Tech Support Candidate - ROBIN KUMAR
From: ROBIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 21:46:40 -0400

| | Tech Support Test

Name | ROBIN KUMAR
E-mail | [email-masked]
Phone Number | (91) 8797088413
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | HBR LAYOUT BANGALORE
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AR Enterprises | Assistant Manager | JUNE 2021 | 20200
Previous Employer 1 | Home Drop | Finance-Executive | DECEMBER 2019 | 18000
Previous Employer 2 | Planet i Technologies | Customer Support | september 2017 | 17000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I should restart my device.I should check the internet connection in proper manner.I should check whether website is down.Java Script should be enabled.Cookies should be enabled.I should clear the cache and cookies.Finally i should check whether the web browser is upto date or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I shall go to Settings and Tap on bluetooth option then i shall turn bluetooth on.A list of available devices will appear.I shall press the buttom on speaker that makes it discoverable.It is buttom with bluetooth symbol.On my mobile i should select the speaker(product number or brand name) listed.Finally i get connected.
What according to you makes you a good candidate for customer service or technical support job? | Friendly character,Active Listening,Adaptability,Application Support,Analysis of Technical Issues,Accessing Customer Support Needs,Case Notes,Data Migration,Data Settings,Detail Oriented,Diagonising Hardware and Software.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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