Subject: Trainer Candidate - Amreen Anjum
From: Amreen Anjum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 13:20:34 -0400

| | Tech Support Test

Name | Amreen Anjum
E-mail | [email-masked]
Phone Number | (+91) 8595143128
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Malviya Nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | WhiteHat Jr | Sales Manager | 29-04-202+ | 69500
Previous Employer 1 | Stanza Living | City Service and Revenue Manager | 1-10-2020 | 59000
Previous Employer 2 | Lybrate India Pvt.Ltd. | Client Relationship Manager | 30-03-2018 | 49000

If Selected, how much time do you need to join? | 15 days

Please briefly describe your work experience specifically in training?

Result-oriented professional with over 6 years of experience in Revenue Management, Client Relations, Sales Training and Marketing
• Keen Planner & Specialist at identifying and capturing business opportunities; expert in positioning companies for the next level of growth.
Identification, Planning, Analyzing and strategic development of training modules and programs focused on client servicing, growth, addition and management.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Major Pandemic Challenges .
Maintaining morale and growth are among top concerns.
Maintaining and building morale with their leadership teams and employees.
Workspace concerns.
Growth.
Uncertainty of team members.
Being Women as a manager sometimes unusual issues also came into existance like:
Being treated equally.
Advocating on self behalf.
Building alliances.
Impostor syndrome

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
The companies that are generally acknowledged to be providers of “great”, rather than merely “good”, service are those that typically go the “extra mile” in the way they treat their customers.

What according to you makes you a good candidate for this position?

Having a customer-centric approach to work.
Having clear and efficient communication
Development and delivery of  empathy towards each customer.
Multitasker and Motivator
listening skills, to understand exactly what customers require.
problem-solving skills.
confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations.

See the big picture goals.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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