Subject: Trainer Candidate - Thayalakrishnan T M
From: Thayalakrishnan T M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 11:28:51 -0400

| | Tech Support Test

Name | Thayalakrishnan T M
E-mail | [email-masked]
Phone Number | (87780) 86239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Coimbatore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon | Senior service associate | 20 Aug | 24,500
Previous Employer 1 | Focus Edumatics | Trainer, Recuriter | 12 July 2021 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | As per notice period completed
Please briefly describe your work experience specifically in training? | I have trained employees the way of handling situation even it's very bad and to make all the negative situation to an positive way
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Making things to understand in a way of using or making things ro be executed seems to be difficult and we can work.with alternative way to over come that.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer service job is a greater job even the error may be from customer or caller end without knowing it they start the conversation with a rude way and we should listen all the things patiently and explain the things to them clearly and make the situation to be turned in a positive way.
What according to you makes you a good candidate for this position? | As per my experience and knowledge will make all issue and situation will be sorted in an excellent way and wouldb make steps to prevent from not repeating again.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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