Subject: Tech Support Candidate - Yogesh Tripathi
From: Yogesh Tripathi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 11:03:57 -0400

| | Tech Support Test

Name | Yogesh Tripathi
E-mail | [email-masked]
Phone Number | (110045) 9958267520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Highlands infotech PVT LTD | IT Executive | |
Previous Employer 1 | Renovision Automation PVT LTD | Desktop Support | |
Previous Employer 2 | Progressive infotech | System Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I will have to check my internet connectivity if it internet ok. 2nd I will clear all cookies of browser and history, cache, and 3rd. if need then we will reset the browser or we can check this website on another browser as well and check this website on incognito windows as well.
will try also that changed my internet source like connecting to my hotspot or asking the user to connect to another network like open internet.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go To Search bar - Type Bluetooth and other device settings - Select wireless Bluetooth device - Click on your device name for pairing
What according to you makes you a good candidate for customer service or technical support job? | I am a good candidate because I am a quick learner and I have practical experience interacting with customers for day-to-day queries and providing the fastest resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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