Subject: Tech Support Candidate - Jhankar Jassi
From: Jhankar Jassi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 09:11:16 -0400

| | Tech Support Test

Name | Jhankar Jassi
E-mail | [email-masked]
Phone Number | (91) 9599636012
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Haryana ambala
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra | Service delivery manager | | 35000
Previous Employer 1 | Satguru buildcom | Administrative officer | 31 july 2019 | 33000
Previous Employer 2 | TCS | Assistant system engineer | 26may 2015 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will check whether the pop up is allwed or not .If not i will go in settings and allow the pop up.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly turn on the bluetooth of mobile phone and scan the device .once the device name appears tab the name to pair .
What according to you makes you a good candidate for customer service or technical support job? | One who has knowledge and ability to perform the task in efficient manner
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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