Subject: Trainer Candidate - Harshit Gupta
From: Harshit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 06:45:27 -0400

| | Tech Support Test

Name | Harshit Gupta
E-mail | [email-masked]
Phone Number | (91) 9716568433
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Remote/Working from Home. Ready to relocate

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Buck Global LLC | Team Leader - Operations | Current | 70,000
Previous Employer 1 | Greenclouds Education Solutions Pvt. Ltd. | Manager - Operations | May-2019 | 54,000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 Months notice

Please briefly describe your work experience specifically in training?

Managing a team of approx. 15 analysts to ensure smooth operations and to meet and exceed all key metrics of performance.
• Managing financial operations – Client invoice/proforma scrutiny and approval to finance, handling escalations.
• Managing service desk and handling escalations through Cherwell (IT service management solution)
• Single POC for onshore and offshore leadership and a liaison between cross-functional organizational teams (Finance, IT, Reporting).
• Analyzing data, preparing month-end reports and discussing with leadership and other stakeholders for next steps.
• Developing insights for reporting dashboard development (Sisense), collaborating with reporting team to get requirements included in sprint, discussing changes, performing testing and collaborating for dashboard walkthrough to different stakeholders and leadership.
• Training, guiding and supporting team in various business operations.
• Establishing action plans for improved operations.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Resolving team conflict, Managing back-ups during absence.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | being proactive instead of reactive.
What according to you makes you a good candidate for this position? | Dedicated, assertive, result-oriented and enthusiastic professional with effective leadership skills, unsurpassed work ethic, proven knowledge, convertible skills and 6 years of diverse experience both as individual contributor as well as leader.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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