Subject: Trainer Candidate - Abhimanyu Puri
From: Abhimanyu Puri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 04:49:36 -0400

| | Tech Support Test

Name | Abhimanyu Puri
E-mail | [email-masked]
Phone Number | (+91) 9873876260
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | LUMAX | Engineer | NA | 17389
Previous Employer 1 | Osho Forge Limited | Engineer | 31st September | 12678
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | Less than 15 days
Please briefly describe your work experience specifically in training? | I joined lumax as a Quality Engineer.During training i was briefed about working with electronic components like PCB , Resistors , Capacitors and their relevant packages.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In my opinion the most difficult situation was post corona times when the employees were not showing up either in offices and not willingly taking up assignments. The productivity was next to nil and there was a time when the employees were coming up with excuses rather than the facts. In that case i introduced work appraisals in the form of materialistic benifits. It helped me to gain access to the employees in more efficient way and soon they started showing up. According to me it was the best of my career decisions and the stats did improve slowly but gradually.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

There is a very thin line between good and great.

Good customer service is a feedback we are able to get out of customer.

Whereas great customer service is a mutual feeling on how we are able to connect to customer and how we are able to solve rhe issue faced by customer

Great Customer Service is an adhesive and coherent in nature irrespective of job profiles.

What according to you makes you a good candidate for this position?

Excellent Communication Skills

Able to perform under pressure.

Team Player

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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