Subject: Trainer Candidate - Ankit Saxena
From: Ankit Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 03:50:33 -0400

| | Tech Support Test

Name | Ankit Saxena
E-mail | [email-masked]
Phone Number | (911) 9999025234
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | GURUGRAM

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hindware | AM - L&D | NA | 58000
Previous Employer 1 | Delhi Duty Free Services | AM - L&D | 15-May-2020 | 53500
Previous Employer 2 | LifeStyle International Pvt. Ltd. | Sr. Exe. - Training | 10-Aug-2019 | 41000

If Selected, how much time do you need to join? | 1.5 Months
Please briefly describe your work experience specifically in training? | handling NHT Batches, Imparting Soft skills, Process, product, and Behavioral Training, Publishing Training calendar, monthly reports, training dashboard, Shop floor audit in respect to customer service, content creation, LMS, TNI
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When I use to conduct training at the Lifestyle store's shop floor, the department managers use to call employees in between the training to handle the shop floor or customer. it had been a difficult situation as being a trainer you also need to focus towards the shop floor as well that it shall not get hampered.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | As per my opinion, Good Customer service mean to sympathize the customer but Great customer service means emphasizing the customer and developing a relationship for a longer period of time
What according to you makes you a good candidate for this position? | Positive approach even in difficult situations, potential to deliver interactive and lively training sessions, rich 4 years of experience in retail and 7 years into customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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