Subject: Tech Support Candidate - Karuna Janghu
From: Karuna Janghu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 03:31:55 -0400

| | Tech Support Test

Name | Karuna Janghu
E-mail | [email-masked]
Phone Number | (+91) 8527061239
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GURUGRAM
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pete Organics | Senior Customer support Representative | - |
Previous Employer 1 | Riot Enterprise | Technical Customer Support Manager | 01/31/2021 |
Previous Employer 2 | NA | NA | NA |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The following steps will be followed in order to resolve the issue:

- I will ensure my WiFi/internet is working fine;
- Restart my WiFi/internet;
- Then, try again to access the website;
- If still the issue persists, I will clear my cache, hard reload the browser;
- if it still doesn't work, I will try in another browser or incognito window
- If all the above steps don't work, then it might me the case that the website is having the downtime, will wait for some time and then reach out to the support after sometime.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Turn on your speakers;
- On your phone, go to the phone settings, turn on bluetooth;
- Press on pair new device;
- Hold the bluetooth button on the speakers so that it appears in the list of available devices;
- Select your speakers from the list and follow the instructions to pair.

What according to you makes you a good candidate for customer service or technical support job?

My first support project was completely a technical project. I provided technical support for a home automation device(Smart Sensors for AC).

I do not have a technical background but I make my way to learn and grasp new things quickly. Just in one year, I became the project manager and lead a team of 5 members.

I focus not just on resolving the issue or making the customer understand the technicalities but also to provide the assistance in the most polite and professional manner which builds the customer base and earn business from customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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