Subject: Trainer Candidate - Nagee Mehra Nageen
From: Nagee Mehra Nageen <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 03:16:28 -0400

| | Tech Support Test

Name | Nagee Mehra Nageen
E-mail | [email-masked]
Phone Number | (91) 9582158617
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | West delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hdfc ergo general insurance | Dupty manager | | 50k
Previous Employer 1 | Max bupa health insurance | Manager | | 40k
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60days

Please briefly describe your work experience specifically in training?

Have good experience in training and trained people basis business / ops requirment
Positive and show growth path with people management

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Shirnkage the team during work fr home which handled with PR and stay back with people management skill.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

When we are focus on resolution by process and resolve it called as good customer service

When we are go extra miles and out of box along with long relationship with empthy / syempthy called as great customer service.

What according to you makes you a good candidate for this position?

Experience how to deal with strong objections.
Ability to skill people with high and postive attitude who will be assest for company.
People / auideance enagement along with their performance.. And further plan to improve it .
Align with business / vision, goal of company to contribute and set high standard skilled people.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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