Subject: Tech Support Candidate - Yasharth Nagaich
From: Yasharth Nagaich <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 02:52:34 -0400

| | Tech Support Test

Name | Yasharth Nagaich
E-mail | [email-masked]
Phone Number | (+91) 7973845769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | panchkula( will be relocating by this week)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix Daksh Services India Pvt. Ltd., Chandigarh | Sr Process Executive | 9th March 2021 | 31000
Previous Employer 1 | Concentrix Daksh Services India Pvt. Ltd., Gurugram | Sr Process Executive | 1st August 2019 | 28000
Previous Employer 2 | Cognizant Technology Solutions | Sr Process Executive | 1st April 2018 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- I will try to clear the browsing history and the cache and cookies of the browser, in short will reset the browser.
Step2:- I will also try to check if the website has been added in the blocked site settings of my browser.
Step3:- I will try to reinstall the browser or will try to download any other browser like google chrome and will check on that if it works.
Steps 4:- I will try to clear the system temp files, via run>temp files and run>%temp% as well to check if it works after that.
Step 5:- I will try to send the ping command from CMD to check the ping status of the data packets being sent and received.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

>I will turn the bluetooth of my phone and speaker on.
>I will go to my bluetooth settings of my phone and under available devices. I will look for my speaker's device name.
>After I see my speaker's device name, I will pair it and it gets connected.

What according to you makes you a good candidate for customer service or technical support job? | I will simply say that I am a good listener and secondly a positive personality makes a person suitable for any job. Also I do have an experience in this and have been awarded with reward and recognition in my past organizations hence I can say that I am a good candidate for this job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |