Subject: Tech Support Candidate - Aman Kaushik
From: Aman Kaushik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 01:44:02 -0400

| | Tech Support Test

Name | Aman Kaushik
E-mail | [email-masked]
Phone Number | (+91) 09711077311
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solution Pvt Ltd | Remote desktop engineer | 13 August 2021 | 20133
Previous Employer 1 | Verna Hr & Infra | System administrator | 2 May 2020 | 18000
Previous Employer 2 | Nityo infotech | Desktop engineer | 16 July 2019 | 9133

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Read the error and try to understand what would be the issue
2) Check Internet Connectivity
3) Check System is connected with internet if Internet Connectivity is fine
4) Clear Cache files and temp files of browser
5) Reset Browser if needed

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn bluetooth in both Device Mobile phone and bluetooth speaker
2) Make sure that discoverable option is enabled in phone bluetooth settings
3) Go to Bluetooth settings in phone- identify the device- click on it
4) Paired both devices

What according to you makes you a good candidate for customer service or technical support job?

1) Engineer must have patience
2) Ability to understand the issue quickly
3) Resolved issue as quick as possible
4) Always ready update their skills and knowledge
5) Always have excitement for challenges

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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