Subject: Daily performance summary for LiveSalesman team for Jul 22nd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 23 Jul 2021 09:01:09 +0530

Please find listed below the performance data for the LiveSalesman team for Jul 22nd, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Ibrahem Mahmoud | 0 | 0 | 4 | 0 | 0 | 4
Mosab Mohammed Abdalla Nasreldin | 0 | 4 | 23 | 0 | 3 | 30
Mohammed Ali | 0 | 0 | 0 | 0 | 9 | 9
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 12 | 0 | 12 | 0 | 2 | 26
Abu Sufian | 0 | 1 | 22 | 0 | 0 | 23
Jok Kuol | 0 | 1 | 26 | 0 | 0 | 27
Sreelal.t CT | 0 | 3 | 27 | 0 | 1 | 31
Waseem Ahemad . Khan | 0 | 1 | 23 | 0 | 0 | 24
Amir Aziz | 0 | 0 | 0 | 4 | 0 | 4
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Ali Mohamed Ahmed | 0 | 0 | 0 | 0 | 1 | 1
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 1 | 1
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 12 | 10 | 137 | 4 | 18 | 181

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 6
| Delivery Related | (blank) | 4
| | Day of Delivery - Status | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 32
| | Partial Delivery | 6
| Product Complaint | (blank) | 2
| | Complaint outside Warranty | 1
| | Complaint within Warranty | 3
| Refunds and Cancelations | Cancelation | 7
| | Refunds after Return | 1
| | Return Request Initiation | 6
Customer Services Total | | | 70
No Answer | No Answer | No Answer | 4
No Answer Total | | | 4
PreSales | (blank) | (blank) | 16
| Other Enquiry | Offers | 5
| | Payment Methods | 2
| | Promo Code | 1
| | Store Availability | 14
| | Store Location | 4
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 6
| | Delivery Time | 1
| | Return Policy | 1
| Product Related | (blank) | 2
| | Product Specification | 31
PreSales Total | | | 85
Grand Total | | | 159

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 21 | 15 | 15 | 10 | 3 | 1 | 65
Niren Dsouza | 0 | 0 | 0 | 3 | 0 | 0 | 3
Hasan Nour | 0 | 0 | 0 | 4 | 0 | 0 | 4
Amir Aziz | 5 | 2 | 0 | 2 | 0 | 0 | 9
Grand Total | 26 | 17 | 15 | 19 | 3 | 1 | 81

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 1 | 0 | 0 | 0 | 0 | 3 | 4
Sreelal.t CT | 1 | 2 | 1 | 1 | 1 | 1 | 7
Ankit Kumar | 1 | 0 | 0 | 0 | 0 | 4 | 5
Waseem Ahemad . Khan | 1 | 0 | 0 | 0 | 0 | 1 | 2
Abu Sufian | 2 | 0 | 1 | 1 | 2 | 6 | 12
Mohammad Faizan | 1 | 0 | 1 | 0 | 1 | 0 | 3
Jok Kuol | 1 | 0 | 0 | 1 | 0 | 0 | 2
Ibrahem Mahmoud | 0 | 0 | 1 | 0 | 0 | 0 | 1
Mosab Mohammed Abdalla Nasreldin | 1 | 1 | 1 | 0 | 0 | 0 | 3
Grand Total | 9 | 3 | 5 | 3 | 4 | 15 | 39

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Mohammed Ali | 9 | 4 | 1 | 0 | 0 | 0 | 14
Radhika Jawle | 0 | 1 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 2 | 1 | 0 | 0 | 0 | 0 | 3
Sreelal.t CT | 2 | 0 | 0 | 0 | 0 | 0 | 2
Murtaza Kutiyanawala | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 14 | 6 | 1 | 0 | 0 | 0 | 21

Please feel free to reach out for any further clarifications.