Subject: Trainer Candidate - Vishal Mamodia
From: Vishal Mamodia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 14:26:26 -0400

| | Tech Support Test

Name | Vishal Mamodia
E-mail | [email-masked]
Phone Number | (91) 8141144697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Palam

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Torrent Power Ltd | Executive | 02 Jul | 31700
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Leads a team of 14 tele-calling agents for calling on the customers for recovery and bill invoice payment remainder.
Incentive schemes and R AND R

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Had to deal with head storm customers who were not using appropriate language of communication with the agents.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is where the customer is satisfied with the service while a great customer service is the one for which the customer is delightful and appreciate the efforts of the service being provided to them
What according to you makes you a good candidate for this position? | My team leading ability and my negotiation skills….team player
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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