Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 14:24:40 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (91) 8340282181
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Realty Assistant | Sr. Sales executive | June 2021 | 30000
Previous Employer 1 | Amazon | Customer Associates | Jan 2021 | 27000
Previous Employer 2 | Axis Bank | Assistant Relationship Manager | March 2020 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly, I have to check the LAN connection/Wifi connection is connected properly or not.

Secondly, Check the active internet Pack(whether all data is consumed or not).

Thirdly, open the another website (www.google.com) to check the internet connectivity.

If google page open successfully then I try to open the ndtv page with secure weblinks by typing https://www.ndtv.com/

If again this page show error while opening then I have to check whether this website has been blocked manually or not.

If so, then I have to remove the website from blocklist and again try to reopen the page.

If website is not in the Blocklist then it seems there is server down for that website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth in the mobile phone.

2. Switch on the Bluetooth of speaker.

3. Search the Bluetoooth device in mobile phone and select the bluetooth speaker name and pair it.

What according to you makes you a good candidate for customer service or technical support job?

1. Good Listener

2. Atttentive

3. Focused

4. Knowledgeable

5. Basic computer Knowledge

6. Smart Working

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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