Subject: Trainer Candidate - SOURABH PRATAP
From: SOURABH PRATAP <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 14:04:21 -0400

| | Tech Support Test

Name | SOURABH PRATAP
E-mail | [email-masked]
Phone Number | (91) 8600839063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | GURGAON

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | SHOPDRIVE | Senior operation executive | 2 years | 20000
Previous Employer 2 | INDIALENDS | Senior operation executive | 1 years |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Understanding of policy, planning and strategy,
Ability to develop, implement, and review policies and procedures,
Ability to oversee budgeting, reporting, planning, and auditing,
Understanding of necessary legal and regulatory documents.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Training can involve the changing of skills, knowledge, attitudes or behaviour. It may mean changing what employees know, how they work, their attitudes towards their work, or their interaction with their co-workers or supervisor,Successful employees prepared for positions of greater responsibility, have analytical, human, conceptual and specialised skills. They are able to think and understand Training per se, cannot overcome an individual’s inability to understand cause-and-effect relations, to synthesize from experience, to visualize relationships, or to think logically.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service typically means providing service on timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company.
What according to you makes you a good candidate for this position? | According to my opinion a good candidate always have a positive attitude and positive possible response toward his work
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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