Subject: Trainer Candidate - Chetan Sharma
From: Chetan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 13:39:17 -0400

| | Tech Support Test

Name | Chetan Sharma
E-mail | [email-masked]
Phone Number | (91) 9953109878
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sarita Vihar, New Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Talentedge - Arrina Education Pvt Ltd | Sales Manager | currently working | 73950
Previous Employer 1 | SVG Media Pvt Ltd | Manager - Operations & Customer Response | 03.02.2021 | 63850
Previous Employer 2 | Indiahomes | Executive Marketing | 31.10.2013 | 22000

If Selected, how much time do you need to join? | 10 to 15 days
Please briefly describe your work experience specifically in training? | Taken care of end to end process training for all new joinee in SVG Media for 7.5 Years. BFSI Processes handled Maxlife Insurance, SBI General Insurance, HDFC Life Insurance, Bharti Axa Life Insurance, Bharti Axa General Insurance & Religare Broking
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There were no such difficult situation which i have faced in my past experiences as i believe in finding solution to every problem because every problem has a solution to it. It depends upon us how to solve it.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, there is only a slight difference between good & great customer service.
Good customer service is working according to given SOP just to achieve set KRA's. Great customer service is when you take more efforts to provide best possible solution to the customer and improve the current process as per market requirement.

What according to you makes you a good candidate for this position? | I have been working in BPO Processes from last 10 years and i have build multiple processes into BFSI Sales and customer service in multiple locations in North & West India.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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