Subject: Trainer Candidate - Prakash Shinde
From: Prakash Shinde <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 13:08:42 -0400

| | Tech Support Test

Name | Prakash Shinde
E-mail | [email-masked]
Phone Number | (+91) 9731513626
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stellar Innovation pvt ltd | Manager ops | - | 86000/-
Previous Employer 1 | Fidelity national financial | Asst. Manager ops | 20th Sep 2019 | 75000/-
Previous Employer 2 | Fidelity information service | Customer care executive | 1June 2009 | 18000/-

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | I love training new and existing team members. Regular refresher taring for existing team members helps to improve efficiency and quality of the team. Providing regular feedback on quality errors helps to identify the training needs of the team.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I don't feel there is any difficulty in training employees if we have hired a right people with correct skill set. I faced difficulties during trinjng people only when HR hires wrong person with incorrect skill sets for the job.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | There is no difference. It should be good / great customer services or no customer service. If we have skilled, well equipped and well trained resources, it will be a good / great customer services always.
What according to you makes you a good candidate for this position? | I feel my experience in training, transition, recruitment, exposure to different domains make me a unique candidate and most suitable one to handle any department in the company
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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