Subject: Trainer Candidate - Vivek Manchanda
From: Vivek Manchanda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 13:02:44 -0400

| | Tech Support Test

Name | Vivek Manchanda
E-mail | [email-masked]
Phone Number | (91) 9815691477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kharar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fastway transmission pvt LTd | Sr.Manager | | 93481
Previous Employer 1 | Tech Mahindra Ltd | Team Manager | April 2011 |
Previous Employer 2 | Fcs software solution | Sr.Trs | june 2007 |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | In my last job its my responsibility to train my team on the new product launch and access the TNA from the Quality team and retrain the members as per the TNA
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Being the cable and the broadband business, there was a  situation when TRAI announce to change the payment from packages to pay as per the channel chose by the customer. At that point of time when we were receiving rate updates daily from the TRAI, and we were providing training to agents daily where rates were updated on daily basis by TRAI so we made a small webpage to automate the things which help the agents deliver the right information to the customers.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

In good customer service, you are only keeping your customers satisfied.
while in great customer service, you are not only keeping them satisfied but also keeping them loyal along with this they spread word of mouth for you and attract more customers for you.

What according to you makes you a good candidate for this position? | With the vast experience of team handling and implement different projects by breaking the big tasks into small tasks and know how to keep track of all the tasks and lead the team as a leader, not as a boss keeping the mind the risk and know how to keep the cost within the permissible limit.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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