Subject: Trainer Candidate - AMIT CHUGH
From: AMIT CHUGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:55:17 -0400

| | Tech Support Test

Name | AMIT CHUGH
E-mail | [email-masked]
Phone Number | (91) 9403379090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | BANGALORE

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Omega healthcare | Team lead cum assistant manager | | 70000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 60 days

Please briefly describe your work experience specifically in training?

11 years strong experience into BPO sector.
Co-ordinating with clients to set up trainings and setting up regular trainings for the teams in operations .

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | By
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is just addressing the queries, great is resolving the query at the first place .
What according to you makes you a good candidate for this position? | I have been into the industry from past 11 years hence know completely about the customer service domain.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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