Subject: English Language Test - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:51:11 -0400

| | Foreign Language Screening Test

Name | Vikas Kumar    /  (91) 8340282181    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Greetings from babyshop.com!

We thought you'd like to know the status of your order. As we've dispatched your item(s) but unfortunately we are unable to deliver your order because the postal address is incorrect as per the courier service.

I request you to please send the correct shipping address so that we can deliver your order at the earliest

Once your order will dispatch you can also track your order.

We hope to see you again soon!

Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Sorry to hear about that our installation team does not install the TV cabinet properly. I would like to inform that we have created the free replacement request for your order and your order will be dispatched soon.

Once the order will dispatch you can also track it. Our courier service will pick up the TV cabinet within 2 business days from your door step.

Thank you being patience.

We hope to see you again soon!

Homebox

| |