Subject: Trainer Candidate - Prateek Tiwari
From: Prateek Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 12:00:39 -0400

| | Tech Support Test

Name | Prateek Tiwari
E-mail | [email-masked]
Phone Number | (0) 7835060606
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gr. noidq West

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech Mahindra | AM-Ops | na | 51000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days

Please briefly describe your work experience specifically in training?

Project Management
Client Management
People Management

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

During Lockdown to make people Active from WFH
But With the help of prior exp we make 300+ employees active in 5 days

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | You just Resolved the Customer Query is good and Giving an wow Factor while listening and giving resolution with politeness is the Great customer service
What according to you makes you a good candidate for this position? | Having Relevant Experience and understand the need of an hour and work accordingly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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