Subject: Trainer Candidate - Amit Ahuja
From: Amit Ahuja <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:46:41 -0400

| | Tech Support Test

Name | Amit Ahuja
E-mail | [email-masked]
Phone Number | (91) 8130885785
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak nagar new delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar | Manager | 3rd april | 1.2
Previous Employer 1 | Brandtrendz e retails | Business head | 2019 | 1 lac
Previous Employer 2 | Snapdeal | Sr manager | 2014 | 80k

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | I have been majorly into customer experience, telesales, ecommerce, customer delight, csat, nps, chat, inbound, outbound
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | My current span of control is close to 300 fte, ramping from 150 to 300 was one of the most challenging part as we need to almost double it up in a month and ensuring that the overall average efficiency does not dip.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Better be proactive than reactive.
Use technology to aide a better consumer experienced.

What according to you makes you a good candidate for this position? | My forte has always been contact centre understanding and leveraging technology to ensure a customer delight.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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