Subject: Trainer Candidate - Deepali Mehra
From: Deepali Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:29:20 -0400

| | Tech Support Test

Name | Deepali Mehra
E-mail | [email-masked]
Phone Number | (+91) 9654267890
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida Sector 39

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | myOnsitehealthcare | Customer Service Manager | | 53800
Previous Employer 1 | Virtual Employee | Client Account Manager | May 2020 | 38000
Previous Employer 2 | Indiamart | Relationship Manager | May 2019 | 35000

If Selected, how much time do you need to join? | 7 days

Please briefly describe your work experience specifically in training?

Have been training team on the process as an RM and conducted training sessions for new hires
As an AM conducted trainings for execs and TLs on client process to meet the SLAs and accessing team on the same before client goin live.
Creating reports for leads and revenue and team performance.

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult task has been managing the operations in a situation of high absenteeism. Had to work like a one man army which at time lead to missing on TAT and created backlog.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer services meet the standards and fulfil basic requirements of customers/ clients/stakeholders,
however a great customer service not only just meet the standards but goes beyond meeting the basic customer requirements and creates delighter for the customer.

What according to you makes you a good candidate for this position?

I have been into BPOs and cust services from 8 years working in various domains and worked with different type of clients and customers.
Apart from experience and knowledge, what makes me fit for the job is the dedication for work and urge to learn and grow.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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