Subject: Trainer Candidate - VIJAY SINGH
From: VIJAY SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:25:02 -0400

| | Tech Support Test

Name | VIJAY SINGH
E-mail | [email-masked]
Phone Number | (91) 8527655879
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DWARKA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SABURI TLC PVT LTD | DEPUTY MANAGER | OCT 2020 | 56000
Previous Employer 1 | NITYO INFOTECH | TEAM LEAD | JUN 2015 | 42000
Previous Employer 2 | TECH LIVE CONNECT | TEAM LEAD | SEP 2014 | 30000

If Selected, how much time do you need to join? | IMMEDIATE
Please briefly describe your work experience specifically in training? | PROVIDED TRAINING FOR NEW BATCHES WHILE BEING IN OPERATIONS.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | NO AS SUCH MOST DIFFICULT SITUATIONS

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when your customers are happy and satisfied, while great customer service is when you keep your customer satisfied as well as loyal.
Customer who experience great customer service are always spread word of mouth which positively attracts more and more customers.

What according to you makes you a good candidate for this position? | I have multi level of experience ie. training, quality and operations which makes me perfect candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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