Subject: Trainer Candidate - Damanjeet Dugal
From: Damanjeet Dugal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:13:24 -0400

| | Tech Support Test

Name | Damanjeet Dugal
E-mail | [email-masked]
Phone Number | (91) 9891512555
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Lybrate | Operation analyst | NA | 20806
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | Na | Na

If Selected, how much time do you need to join? | 1 month
Please briefly describe your work experience specifically in training? | Forward-thinking Operations Specialist bringing 4 years of expertise in Customer support,MIS reporting and team management for Healthcare sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in MS excel and Unicommerce.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling team from wfh was difficult before but now it has been soughted.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Quality and customer experience
What according to you makes you a good candidate for this position? | Dedication
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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