Subject: Trainer Candidate - Reuben Ramesh
From: Reuben Ramesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:05:28 -0400

| | Tech Support Test

Name | Reuben Ramesh
E-mail | [email-masked]
Phone Number | (91) 9654731639
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NOIDA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM INDIA PVT LTD | Incident Manager | 28th April |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately

Please briefly describe your work experience specifically in training?

I have worked as  Process and Soft Skill Trainer.
I am T3 certified.

*Audit Calls
*Feedback
*Dip Check
*Hurdles
*Process new updates
*Sessions
*TNI
*OPS Review
*Client Review and Deck Presentation

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is about providing resolution and services at the right time.

Great customer service is all about understanding the need of the customer and make the customer feel that he has called the right person who is knowledgeable and skilled enough to help him.

What according to you makes you a good candidate for this position?

Skills
Work Location
Knowledge
Expertise

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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