Subject: Trainer Candidate - Manmeet Singh Sobti
From: Manmeet Singh Sobti <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 11:00:40 -0400

| | Tech Support Test

Name | Manmeet Singh Sobti
E-mail | [email-masked]
Phone Number | (91) 7703934811
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lajpat Nagar 4

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Barclays Global Service Center | Controls and Risk Analyst | NA | 39850.00
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 2 months
Please briefly describe your work experience specifically in training? | Im ORM analyst where train the teams operational risk parameters and how to avoid risk appearances as they are the first line of defence of a company.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | There was a situation where a customer came bursting out on one of the executive and he was very upset with the services that were provided to him. Somehow after assuring him and interacting him with confidence helped me to enhance that customers experience in a positive way.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A good customer is one who interacts with a positive attitude whereas a great customer is one who respects the way you work and appreciate your efforts.
What according to you makes you a good candidate for this position? | Having experience of providing training on different operational risk parameters and handling team on secondment makes me suitable for this profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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