Subject: Trainer Candidate - Ravish Guliani
From: Ravish Guliani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:49:11 -0400

| | Tech Support Test

Name | Ravish Guliani
E-mail | [email-masked]
Phone Number | (011) 9971798384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Spectra | Sr. manager | 31 mar 2021 |
Previous Employer 1 | Centum | Sr. Manager | 26th Aug 2015 |
Previous Employer 2 | Spice BPO | Ops manager | Nov 2009 |

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

- Managing Pan India Own Retail and Franchisee Retail Training Delivery for Airtel
- Nurturing / developing a relationship between the client and the organization

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Remotely operating the agents while work from home to drive productivity
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Great customer experience helps in ring fencing of your loyal customers
What according to you makes you a good candidate for this position? | Immense knowledge about managing operations and people management skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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