Subject: Re: EPOS - Call Report - 21st July
From: Pritish Nandi <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Thu, 22 Jul 2021 07:45:12 -0700 (MST)

Hi Ashish, 

Thank you for flagging this. I have spoken to individual defaulters just now. Will speak to Marika and Anupam tomorrow when in Shift. 

Just to advise that 5-7 mins above 1 hour should be considered as an exception as we do not know what situation can be there in real-time. 

Verbal Warning to Levete, Ismael, Rosette is shared. Will speak to AJ, Pravesh, Anupam, and Marika later. 

Regards, 
Pritish 

From: "Ashish Dabral" <[email-masked]> 
To: "saurabh" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Sent: Thursday, July 22, 2021 7:32:42 PM 
Subject: EPOS - Call Report - 21st July 

Hi Sir, 

Here is the call repot for yesterday. 

@Pritish - Maximum agents have more than 1 hour Away time. Could you please check with them? 

Shift 	Agents 	inbound 	outbound 	Outbound not connected 	inbound+outbound 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	2 	17 	2 	19 	0:10:47 	6:45:48 	0:44:30 	0:24:13 	0:53:59 	8:59:17 		1:08:43 
APAC 	Jessica Chen 	0 	1 	3 	1 	0:02:14 	1:48:49 	0:01:02 	0:00:00 	0:06:32 	1:58:37 		0:01:02 
APAC 	Marika Fujita 	4 	4 	4 	8 	0:02:22 	6:04:25 	2:24:56 	0:00:36 	0:27:12 	8:59:31 	0:48:00 	1:37:32 
													
EMEA 	Antonio Iunco 	3 	9 	8 	12 	1:20:35 	6:08:24 	0:59:46 	0:00:00 	0:30:42 	8:59:27 		0:59:46 
EMEA 	Dipanshu Sharma 	7 	4 	2 	11 	1:17:12 	3:33:03 	2:00:40 	0:06:56 	2:01:34 	8:59:25 	0:14:00 	1:53:36 
EMEA 	Grace Boussi 	4 	13 	10 	17 	0:10:15 	6:35:04 	1:18:05 	0:00:00 	0:55:42 	8:59:06 	0:13:00 	1:05:05 
EMEA 	Bharat Bhushan 	0 	2 	1 	2 	1:24:16 	0:00:00 	5:41:18 	1:51:40 	0:02:41 	8:59:55 		7:32:58 
EMEA 	Ismael Zakaria 	3 	9 	6 	12 	1:27:29 	2:18:17 	2:53:05 	1:47:27 	0:33:10 	8:59:28 	0:22:00 	4:18:32 
EMEA 	Rosette Modiri 	1 	13 	7 	14 	0:07:43 	6:26:48 	1:30:06 	0:09:23 	0:45:12 	8:59:12 	0:14:00 	1:25:29 
EMEA 	Levente Szabo 	6 	7 	5 	13 	0:50:07 	5:22:54 	0:51:53 	0:22:18 	1:32:12 	8:59:24 		1:14:11 
EMEA 	Sebastian Constantin Coldea 	7 	8 	5 	15 	0:43:15 	5:57:36 	1:05:49 	0:03:06 	1:09:34 	8:59:20 		1:08:55 
EMEA 	Sebastian Dumitru Macriniuc 	3 	7 	2 	10 	0:14:39 	7:37:16 	0:37:03 	0:00:00 	0:30:38 	8:59:36 		0:37:03 
													
US 	Arjun Hurry 	11 	2 	0 	13 	0:18:48 	5:40:59 	1:19:58 	0:00:00 	1:53:02 	9:12:47 		1:19:58 
US 	Dheeraj Tripathi 	2 	8 	3 	10 	0:07:12 	8:18:50 	0:01:01 	0:00:31 	0:31:47 	8:59:21 	0:33:00 	0:00:00 
US 	Md Modassir Hassan 												OFF 
US 	Pravesh Singh 	9 	13 	1 	22 	0:45:05 	5:02:03 	1:06:24 	0:10:43 	1:57:22 	9:01:37 	0:06:00 	1:11:07 
	Grand Total 	62 	117 	59 	179 	9:01:59 	77:40:16 	22:35:36 	4:56:53 	13:51:19 	128:06:03 	2:30:00 	25:33:57 

Regards, 
Ashish Dabral