Subject: Trainer Candidate - Preeti Sharma
From: Preeti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:38:41 -0400

| | Tech Support Test

Name | Preeti Sharma
E-mail | [email-masked]
Phone Number | (91) 9711886769
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Tilak Nagar Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Jindal intellicom | TL | 2019 | 40
Previous Employer 2 | Nestlé | TL | 2018 | 35

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | Product training to the New hire batches
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While handling a team of NHB it becomes chaotic and the leader has to be on toe everytime, still we managed to score in top 3 teams and won awards.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is when someone is resolving customer's issue, while great customer service is to go out of the box to help the customer.
What according to you makes you a good candidate for this position? | I have desired skills
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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