Subject: Trainer Candidate - Kuldeep Kumar
From: Kuldeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 10:14:05 -0400

| | Tech Support Test

Name | Kuldeep Kumar
E-mail | [email-masked]
Phone Number | (91) 9650614129
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hitachi Astemo Gurugram Powertrain Systems Pvt Ltd | Diploma Engineering Training | 18 July 2021 | 12700
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | One week only
Please briefly describe your work experience specifically in training? | I have two years experience in Hitachi Astemo Gurugram Powertrain Systems Pvt Ltd as DET in production department after few times go to Quality Department in this organisation
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Part inventory problem solve according to first in first out. Overall Equipment Effectiveness above in all machines in all departments. Reduce ng parts ratio with the help of six sigma and quality control mittings.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

First difference between good and great service good service only satisfy customer in few times but great service customer satisfy after service time completed and product working condition much good.
Second difference good service only satisfy only few customers but not attract all customers.But great service system attraction results much better.

What according to you makes you a good candidate for this position? | My position according to experience motivation skill and knowledge Engineer or Senior Engineer. Any Organisation and company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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