Subject: Tech Support Candidate - Upendra Sharma
From: Upendra Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 09:40:39 -0400

| | Tech Support Test

Name | Upendra Sharma
E-mail | [email-masked]
Phone Number | (05567) 8173067131
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Badrpur border
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | P.g.senior secondary school (CBSE) | Lab Technician | 2021 | 14500
Previous Employer 1 | Axis computech | System executive | 2014 |
Previous Employer 2 | Made safe healthcare | System executive | 2013 | 8500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first you check your internet connection in your PC or mobile phone. If internet connection is working properly then same website open another browser if in this browser website is running so uninstall previese browser and again install same browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly switch on both device bluetooth after that you go on mobile bluetooth setting and scan speaker bluetooth device name on your Mobile phone if mobile scand speaker bluetooth name so just click on connect button than your phone will be connected on speaker.
What according to you makes you a good candidate for customer service or technical support job? | I have good experience about Technical field. And I already worked on this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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