Subject: Tech Support Candidate - Tarun Rathor
From: Tarun Rathor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 07:57:18 -0400

| | Tech Support Test

Name | Tarun Rathor
E-mail | [email-masked]
Phone Number | (110041) 9643643384
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Impact infotech pvt ltd | Network Engineer | | 24 k
Previous Employer 1 | Securelynkx Pvt Ltd | Network Engineer | Feb 2020 | 20 k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Restart my device.
Many basic problem can be solve by restart the device.
2.check internet connection.
Make sure internet is working, type something in search box.
3.check if website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the bluetooth in bluetooth speaker
2.In mobile phone, go to settings
3.Tap the Bluetooth option.
4.Turn on Bluetooth
5. A list of available devices will appear.
6. Select the Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

1.Technical Knowledge
2.Experience to handle the problem of customer
3.Soft skills like communication, flexibility, patience and problem solving

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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