Subject: New Reply Received - RE: Les Mills Sales Invoice
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 22 Jul 2021 10:18:25 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Les Mills Sales Invoice  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Pritish,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please be conscious of sensitive information sent within emails. I can see below that you have replied to all and included the initial conversation between myself and Danielle. This could, in turn,
 provoke an unnecessary response from the partner as well as give a very unprofessional overview.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Danny</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Danny Vickers</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager ‑ North</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <a target="_blank" rel="noreferrer">+44 7795 681896</a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<a href="https://www.lesmills.com/dei" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;color:blue"><img width="177" height="33" style="width:1.8402in;height:.3472in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTgzMzExODQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Kjbk-9xicbeob2AuwepZSPUmsNxTkpBHgi4qS4SwCQY"></span></a><span style="font-size:1.0pt"></span>
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<a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;color:blue"><img width="103" height="20" style="width:1.0763in;height:.2083in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTgzMzExODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.3mXDP7WxuP8Za3dH-54YBz6BC2TN7_hZmqCDM0a9baY"></span></a><span style="font-size:1.0pt"></span>
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<a href="https://www.facebook.com/LesMillsUK" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;color:blue"><img width="16" height="20" style="width:.1666in;height:.2083in" id="Picture_x0020_22" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTgzMzExODYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.PPRNwaOgrDBXHm2Ex35C-75q-qp41SD7MQmJ4cBDoi0"></span></a><span style="font-size:1.0pt"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 22 July 2021 11:09<br>
<b>To:</b> Danielle Dunn &lt;[email-masked]&gt;<br>
<b>Cc:</b> Danny Vickers &lt;[email-masked]&gt;; [email-masked]; [email-masked]<br>
<b>Subject:</b> Re: RE: Les Mills Sales Invoice</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Danielle​,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you raising a support ticket.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I have checked the backend and found the Virual App is not synced with the scheduler for the past one year.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>You need to make sure that the iPad has an active internet connection and is synced with the scheduler so that you can start playing classes. Once you have established the
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Unlock the padlock to the top right of the App<br>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please note the sync may take up to 2 hours. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Do let us know how it goes. We will leave this ticket open for another 48 hours.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Pritish</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Customer Services</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4730" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4730</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 22 Jul at 10:14 PM
<span class="separator">, Danielle Dunn &lt;[email-masked]&gt; wrote: </span>
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<div class="MsoNormal"><span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Hey Danny,</span></div>
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<span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Everything looks set up correctly on our end so think this is one for
<a id="OWAAMF646A81015A74FA7927053CA45DD14C8" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri Light",sans-serif'>@Support</span></a> to check for us. Support can you please let us know why EAST RIDING BC - HALTEMPRICE LEISURE CENTRE cant access virtual RPM™ and SPRINT? They have had these progs since 2018.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Danny in regards to the price yeah it looks like its all under a bundle this was done back in 2018 by Emily when Richie looked after the account. Let me know
 if you want me to split it out and if so how much by!</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>I will cancel virtual THE TRIP™ - what about all the other free programs they got in October? They had all programs added FOC
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<span style='font-family:"Calibri Light",sans-serif;mso-fareast-language:EN-US'>Thank you</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Danielle Dunn</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Support – Operations</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Danny Vickers &lt;[email-masked]&gt;
<br>
<b>Sent:</b> 22 July 2021 10:09<br>
<b>To:</b> Danielle Dunn &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: Les Mills Sales Invoice</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style="mso-fareast-language:EN-US">Morning Danielle,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="mso-fareast-language:EN-US">Hope you are well.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="mso-fareast-language:EN-US">This East Riding site don’t seem able to access virtual RPM™ and SPRINT. Can you have a look. Also can we have a look at their price 772.60. I can’t find their agreement. Maybe the premium bundle
 has included virtual? I always keep them separate. I know they should definitely have RPM™ and SPRINT but THE TRIP™ can now be removed.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="mso-fareast-language:EN-US">Give me a shout if you need more info.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="mso-fareast-language:EN-US">Danny</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Danny Vickers</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager ‑ North</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel +44 7795 681896</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer"><span style="color:windowtext">www.lesmills.com/uk</span></a></span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Leanne Mills &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> 21 July 2021 13:26<br>
<b>To:</b> Danny Vickers &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fw: Les Mills Sales Invoice</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style="font-size:10.0pt;color:black">Morning Danny</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="font-size:10.0pt;color:black">I have forwarded an email from Adrian below, are you able to shed some light on this?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="font-size:10.0pt;color:black">regards</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial Black",sans-serif;color:black'>Leanne Mills</span></b><b><span lang="JA" style='font-size:10.0pt;font-family:"MS Gothic";color:black;mso-fareast-language:JA'>　　</span></b><span lang="JA" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Fitness Coordinator - Group Exercise</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Tuesday - Thursday</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:windowtext">[email-masked]</span></a></span><span lang="JA" style='font-size:10.0pt;font-family:"MS Gothic";color:black;mso-fareast-language:JA'>　</span><span lang="JA" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Please note:</span></i></b><i><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> My hours vary, you may receive emails from me outside
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<b><span style="color:black">From:</span></b><span style="color:black"> Adrian Walters &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt;<br>
<b>Sent:</b> 21 July 2021 10:03<br>
<b>To:</b> Leanne Mills &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt;<br>
<b>Subject:</b> Fw: Les Mills Sales Invoice</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style="font-size:10.0pt;color:black">Hi Leanne,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="font-size:10.0pt;color:black">Please could you have a look at the situation with virtual RPM and Sprint. I'm not sure from the invoice whether we have access to it or not. Beverley wanted to run a virtual class to cover instructor
 sickness yesterday but <span style="background:white">the system wouldn't let them.</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="font-size:10.0pt;color:black">thanks </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style="font-size:10.0pt;color:black">Adrian Walters</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><span style="color:black">From:</span></b><span style="color:black"> Lesley Cunningham &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt;<br>
<b>Sent:</b> 08 June 2021 14:50<br>
<b>To:</b> Adrian Walters &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt;<br>
<b>Subject:</b> Fw: Les Mills Sales Invoice</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span style='font-size:10.0pt;font-family:"Tunga",sans-serif;color:black'>Hi Adrian,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Tunga",sans-serif;color:black'>Just to let you know Les Mills licences have now gone back up to full price.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style="font-size:10.0pt;color:black">Your East Riding...where everyone matters</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<b><span style="color:black">From:</span></b><span style="color:black">
<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a> &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt;<br>
<b>Sent:</b> 07 June 2021 5:03 PM<br>
<b>To:</b> Lesley Cunningham &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a> &lt;<a href="mailto:[email-masked]" rel="noreferrer"><u><span style="color:blue">[email-masked]</span></u></a>&gt;<br>
<b>Subject:</b> Les Mills Sales Invoice</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<strong><span style='font-size:10.0pt;font-family:"MS PGothic",sans-serif;color:black;background:yellow'>[CAUTION]</span></strong><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;color:black;background:yellow'>This email
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">4730:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4730