Subject: Trainer Candidate - Jhalak Chawla
From: Jhalak Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 03:46:57 -0400

| | Tech Support Test

Name | Jhalak Chawla
E-mail | [email-masked]
Phone Number | (91) 9582809020
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Globiva | Executive | | 23000
Previous Employer 1 | Concentrix | Executive | | 26000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | Already worked in customer service
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I haven't managed any team yet
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | main difference between providing “good” service and delivering “great” service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied
What according to you makes you a good candidate for this position? | My managerial experience make me an ideal candidate for the position. As i have already worked in customer service so i know how the things work.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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