Subject: Trainer Candidate - Pragati Gupta
From: Pragati Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 03:07:24 -0400

| | Tech Support Test

Name | Pragati Gupta
E-mail | [email-masked]
Phone Number | (91) 7836873088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Spectro Analytical labs limited | AM Sales | 11 Jun 19 | 54k
Previous Employer 2 | Bureau Veritas | AM Sales | 31 Aug 18 | 37k

If Selected, how much time do you need to join? | I can join immediately
Please briefly describe your work experience specifically in training? | I have 4 years of experience in training of customer service team as I handled CRM profile.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I have faced difficulties due to linguistic barrier and different age groups of employees as nowadays we have different software and online training so old age employees are bid rigid to change as they are comfortable with old training practices. Linguistic barrier is of course a big problem due to globally diversities sometimes translator are also unable to convey your message in same way as you want to due to different meaning of same words.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In good customer service  we solve the customer but in great CS we not only solve the problem but we maintain some turn around time and also focus on customer satisfaction and customer retention by keeping them engaged.
What according to you makes you a good candidate for this position? | I have required experience and I can help company to deliver great CS by developing a great CS team. So that company can customer data can grow and company will have more number of loyal customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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