Subject: Trainer Candidate - Shashank Kumar Dwivedi
From: Shashank Kumar Dwivedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 22 Jul 2021 02:44:36 -0400

| | Tech Support Test

Name | Shashank Kumar Dwivedi
E-mail | [email-masked]
Phone Number | (+91) 8102077522
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Policybazaar.com | Team Leader | 2nd June 2021 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | We will have to provide training to the new joiners regarding sales, motivation for not get frustrated etc etc.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | When it comes to target we will have to face tough situations with the management and the employees
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Conceptually, the main difference between providing “good” customer service and delivering “great” customer service is that, in the former, you are probably only barely keeping your customers satisfied; while in the latter, you are not only keeping them satisfied – you are also keeping them loyal!
What according to you makes you a good candidate for this position? | Acceptability according to work environment and s lf motivated.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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